I received a “your device is locked” error during eSIM activation. What should I do?

If you receive an error message saying “Your device is locked” while trying to activate eSIM, it means that your phone is still locked with your previous carrier. To unlock your phone, you need to get in touch with your carrier’s customer support. You can find more information about locked phones and how to unlock them here. For any further queries, feel free to contact us.