When you try to do any account-related activities, our agents will ask you safeguarding questions to verify your identity and protect your account from unauthorized access. These questions are designed to ensure that only the rightful owner can make changes to the account.
Here’s why this process is important:
1. Verification helps prevent fraudulent activities, such as unauthorized number porting or SIM swapping, which can lead to identity theft and financial loss.
2. By confirming your identity, we ensure that sensitive information and control over your account remain secure.
