Skip to content
Popular Search esimapnplansvoicemailvoice
betterdocs-category-icon

Billing Information

  • How can I access and keep track of my invoices?
  • Am I billed for incoming calls and text messages?
  • Can I pay for my additional lines using a different credit card?
  • My bill date has been updated to the 28th; why?
  • What kind of payments will be made automatically from my card on file?
  • What payment methods are accepted?
  • Are there any hidden fees?
  • What is autopay?
  • How long does it take for a payment to be applied to my account?
  • What happens if I pay my bill late or miss a bill?
  • Can I change my credit card on file?
  • When do I pay my bill?
  • When I placed my order my payment failed. Why?
  • I received an error when I tried to upgrade my plan or pay my bill. What should I do?
  • What if my bill is wrong?
  • What happens to my bill if I add a line to my account?
betterdocs-category-icon

eSIM

  • I received a “your device is locked” error during eSIM activation. What should I do?
  • Can I change my email address for my account?
  • I am buying a new phone, do I need a new eSIM?
  • Is eSIM more secure than physical SIMs?
  • Is my current phone eligible for eSIM?
  • What if I do not receive the QR code?
  • What are the benefits of eSIM?
  • Is there an extra fee for using eSIM?
  • Can I switch back to a physical SIM from an eSIM?
  • What happens to my billing cycle after I get an eSIM?
  • What is the difference between an eSIM and a physical SIM?
  • How long does it take to activate an eSIM?
  • What is eSIM?
betterdocs-category-icon

Exiting

  • If I port my number, will my phone be locked with this service?
  • I initiated port out but changed my mind now, what do I do?
  • Can I still use my old physical SIM after porting out my number?
  • What happens if I change my mind and want to come back after deactivating my service?
  • How do I port out?
  • Why is my port out request rejected?
  • What is my account number/PIN?
  • Will there be additional charges if I leave the service in the middle of the bill cycle?
  • How do I cancel my service?
  • If I disconnect my service, how long does your service keep my number?
betterdocs-category-icon

Getting Started

  • How do I activate my service?
  • How Can I Verify the Status Change of My Account Lock?
  • How Do I Disable Account Lock?
  • How Do I Enable Account Lock?
  • What Is Account Lock?
  • What is an APN and why is it important?
  • How can I unlock my phone?
  • Are there any limitations (e.g. contract) when porting my number from my current provider?
  • Can I change the account owner of my account?
  • Does the account owner have to be active to activate the additional lines?
  • I would like to choose a number of my choice when switching to the network. Can I do that?
  • What is an IMEI? How do I find my phone IMEI?
  • I would like to have a new number. How long will it take for my new service to activate?
  • Where can I find the account information from my previous carrier?
  • When does my service start?
  • I am porting my number. Will I lose service during activation?
  • What is porting?
  • What’s a number lock?
  • How do I know my service is live?
  • How do I sign up for your service?
  • I have ordered a physical SIM; how can I track it?
  • Is my Social Security number (SSN) required to receive service?
  • Is there a term contract I need to enter to receive services?
  • Is a credit check required when I sign up?
  • Am I eligible for the service?
  • Would there be any additional fees if I choose to get a new number?
  • Can I get a new number with your service?
  • What if my phone isn’t compatible?
  • What is an unlocked phone and how can I determine if my phone is unlocked?
  • Can I use my current phone, or do I need to buy a new one?
  • How can I check for coverage in my area?
  • When should I cancel my existing mobile service? 
  • Are there any charges associated with leaving my current carrier?
  • Can I keep my current phone number?
betterdocs-category-icon

International Services

  • What do I have to do to send an SMS to someone abroad?
  • I did not use all my credits. Can I get a refund?
  • How do I make international calls?
  • How do I see how much International Calling credit I have?
  • How much does International Calling cost?
  • How do I enable International Calling?
  • How do I disable International Calling?
  • Do you offer International Calling?
  • What is International Calling?
  • Can I use your service everywhere outside the U.S.?
  • Can I pause my International Roaming pack during my vacation?
  • I scheduled an International Roaming pack but did not use it, can I get a refund?
  • Can I buy multiple International Roaming packs for the same dates?
  • Can I cancel International Roaming pack for myself? How about a group member?
  • My travel dates have changed, can I reschedule my International Roaming pack?
  • What if I land in a different country than what’s on my itinerary? Will International Roaming work?
  • Can I use my home plan during International Roaming?
  • If I go to another country and call home, is it International Calling?
  • When will I be billed for my International Roaming?
  • Do you offer International Roaming?
betterdocs-category-icon

Phone Set Up

  • I recently changed my device and now I am facing network connectivity issues. What should I do?
  • Can I change my device after activating my line?
  • Device Compatibility
    • If I get a new phone and want to put my new physical SIM in it, will it start working automatically, or do I need to change any settings in the app?
    • How do I configure my APN on my iPhone?
    • What happens if I enter incorrect APN settings on my device?
    • How do I know which iOS my device is running on?
    • What is APN and why do I need it?
    • Can I use the same APN settings when traveling internationally?
    • What should I do if I’m experiencing issues with my mobile service even though my APN settings are correct?
    • I just purchased the physical SIM, will the service on my iPhone work if I do not have iOS 16?
    • What is the main requirement for iPhone to use your services?
    • How do I set up APN settings on my Android device?
  • eSIM Configuration
    • How do I set up my eSIM using the QR code on my Android phone?
    • How do I set up my eSIM using the QR code on my iPhone?
  • Features and Configurations
    • Will my data usage be affected by the changes in cellular data network settings?
    • What are the additional data mode options for connecting to the 5G network?
    • Do I need to pay extra to access 5G network?
    • Why does my device prefer 5G over Wi-Fi when ‘Allow more data on 5G’ is enabled?
    • Will enabling ‘allow more data on 5G’ drain my device’s battery faster?
    • Can I enable ‘Allow more data on 5G’ only for specific apps?
    • Can I enable ‘Allow more data on 5G’ on my old device?
    • What does resetting network settings on my iPhone do?
    • Will resetting network settings delete any of my personal data?
    • Will resetting network settings affect my ability to make phone calls or send text messages?
    • How to switch from 4G to 5G on my iPhone?
    • What is 5G and what does it do?
    • How do I set your network as my default line for Android?
    • How do I set your network as my default line for iOS?
    • How do I unlock the phone I am bringing over from my current carrier?
    • Can you unlock my phone?
  • Voicemail
    • How do I access visual voicemail on my Android device?
    • How do I access visual voicemail on my iOS device?
    • Does visual voicemail work when data roaming is turned off while traveling abroad?
    • Why should I use visual voicemail on my iOS device?
    • How do I disable visual voicemail on my device?
    • How do I enable visual voicemail on my device?
    • What should I do if visual voicemail is not working on my iOS device?
    • Will enabling visual voicemail disable standard voicemail on my device?
    • Can I switch to standard voicemail from visual voicemail?
    • Will enabling/disabling visual voicemail on my device erase my previous voicemail data?
    • How do I set up my visual voicemail greeting on my Android device?
    • How do I set up my visual voicemail greeting on my iOS device?
    • What is the difference between standard voicemail and visual voicemail?
    • What is visual voicemail?
    • What should I do if I encounter issues while changing my voicemail password?
    • What should I do if I forget my voicemail password?
    • How do I change my voicemail password?
    • What kind of voicemail password should I set?
    • How do I set up my voicemail?
    • After activating my service, will I be able to access my voicemails immediately?
  • Wi-Fi Calling
    • Is the Caller ID block feature available in my service?
    • How can I activate call forwarding on my Android phone?
    • How can I activate call forwarding on my iPhone?
    • Is there an extra charge for call forwarding?
    • What is call forwarding and how does it work?
    • What is E911 address for Wi-Fi Calling? How do I manage it?
    • What is Wi-Fi Calling?
betterdocs-category-icon

Plans and Usage

  • I want to change my SIM type. What is the process?
  • Can I change the email address used for one-time password verification?
  • I Did Not Receive the one-time password Email, What Should I Do Now?
  • Can I make calls if I request to suspend my line? 
  • What happens if one of my lines or I disconnect from your service?
  • How do I track my data usage?
  • Why am I not receiving any email updates?
  • What is the process for reactivation after porting out my number?
  • What should I do if I want to disconnect my line?
  • Is there a fee for reactivation?
  • My line was disconnected, how do I get it working again?
  • My line was suspended, can I re-activate it using my old physical SIM?
  • Will I be charged if I leave the service in the middle of the month?
  • Can I choose a different plan for each line on my account?
  • Does my plan roll over?
  • Is hotspot functionality included with the services?
  • How long is my plan valid for?
  • Does my remaining talk, text and data roll over to the next month?
  • Can I share the talk, text and data from my plan with other lines in my account?
  • Is there an activation fee?
  • How many lines can I add to my account?
  • What if I hit my monthly data limit?
  • Can I change my plan in the middle of my bill cycle? And when will my new plan be active?
  • What features are included in my service?
  • What are the plans offered?
  • Will I run out of talk, text, or data in the middle of the bill cycle?
betterdocs-category-icon

Safe Connections Act

  • Requesting Line Separation Under the Safe Connections Act
    • Safe Connections Act
betterdocs-category-icon

Technical Support

  • What is a Port-out Scam?
  • Is the Safeguarding Feature Applicable to All Account Changes?
  • What Happens if I Can’t Answer my Safeguarding Questions Correctly?
  • Why is the agent asking me safeguarding questions?
  • Why Do I Need to Enable Account Lock When I Have a Strong Login password Set?
  • Is There a Time Limit to Enter the one-time password Once It’s Sent?
  • What Is a time-based one-time password?
  • How Do I Protect My Account Against Fraudulent Activities?
  • What is a SIM Swapping Scam?
  • Why is MMS not working on my phone?
  • Why is my data not working?
  • What if my signal is bad?
  • Do I have to set up my voicemail when joining?
  • Why won’t my service activate?
  • Why am I having issues receiving calls?
  • If I bring my phone over, will I lose any personal information?
  • Why am I having trouble sending text messages?
  • Home
  • Mobile FAQ
  • Exiting

Exiting

  • If I port my number, will my phone be locked with this service?
  • I initiated port out but changed my mind now, what do I do?
  • Can I still use my old physical SIM after porting out my number?
  • What happens if I change my mind and want to come back after deactivating my service?
  • How do I port out?
  • Why is my port out request rejected?
  • What is my account number/PIN?
  • Will there be additional charges if I leave the service in the middle of the bill cycle?
  • How do I cancel my service?
  • If I disconnect my service, how long does your service keep my number?
© 2025