If you need to unlock your account for SIM swap or port-out requests, you can unlock your account by following these steps:
1. Log in to your account.
2. Navigate to ‘Settings.’
3. Toggle off ‘Account lock.’
You will receive a time-based one-time password at your registered email address. Enter and confirm this one-time password on the portal to verify your identity.
The account lock will be disabled once these steps are successfully completed.
Note: After performing actions like a SIM swap or port-out, we recommend promptly locking your account again to prevent any fraudulent activities.
