We’re sorry to see you leave. If there’s a concern that’s prompting you to leave, please contact us.
If you’re ready to port your number, please follow these steps:
Before starting the port-out process, confirm that your account is not locked.
Call us to initiate the porting of your number.
During the process, a 6-digit transfer PIN along with other port-out details such as phone number, ZIP code and Account Reference Number will be sent to your registered email address.
Use the port-out details and transfer PIN to transfer your number to your new carrier. The transfer PIN is valid for only 24 hours from the time it is generated. If you do not use this PIN within the given timeframe, you will need to request a new one.
Once all necessary steps are completed, you will receive an email confirming the successful port out. Ensure your account remains unlocked until you receive this confirmation email.
