You can switch between a physical SIM and an eSIM, or replace your current physical SIM/eSIM with a new one, both before and after activating your number.
If you’re changing your existing physical SIM or eSIM before activating, please do so before purchasing the plan through the website or app.
For changes after activation, contact us. A small fee and shipment cost may apply for changing SIM preferences. Ensure your account is unlocked before initiating the request.
You will receive a time-based one-time password at your registered email address. Provide this one-time password to the agent. This step is crucial for verifying your identity and preventing fraud. Once verified, your SIM swap will be initiated.
